I bought my
Warby Parker Harpers back in August, but it seems like the company is getting quite a bit of notice lately so I thought I'd do a review.
I was shopping for a pair of glasses, and saw someone mention Warby Parker on a forum. The price was right, that's for sure. My last pair of glasses, which I ended up losing, cost me around $500 dollars. I don't have health insurance, and have very bad eyes. So, glasses for $95 (plus $30 because I need high index lenses)? Yes, please!
My only problem with my order is the "optional" pupillary distance wasn't optional.The same day I placed my order, August 18, I received an e-mail explaining that they'd like this information before they processed my order, and that any optometrist would do it for free.
So I started calling around. I couldn't find an optometrist who would be willing to take this measurement for free. They'd do it if I made an appointment for an annual checkup, or if I were going to be buying glasses from them. I tried Target (which is where I get my exams), Lenscrafters, Walmart, Sam's Club, and a handful of local places.
I called Warby Parker and informed them of this issue. I got a snarky guy with an attitude problem, asking me if I was sure I was asking for the right thing and saying Lenscrafters does it all the time. Well, not the 3 Lenscrafters I called. So... Peter ended up measuring the distance with a tape measure and I gave them that measurement. I should say customer service is a huge deal for me, and the only encounter I had with their CS left a bad impression.
My glasses arrived on August 31. Not bad turnaround time, especially with the delay. They're light on my face and still look brand new even though I wear them all the freakin' time. No scratches or signs or wear on the lenses either. I plan to buy a second pair sometime soon (I'm thinking either
Zagg or
Miles), and I recommend them to anyone I know who's looking for a pair of glasses. Just make sure to get your pupillary distance measured!
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August 31. |
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December 4. |
Also worth noting is that for ever pair of glasses Warby Parker sells they donate a pair of glasses to someone in need. Read more about that
here. And
here is the link for the
Warby Parker homepage.